The Executor’s PlaybookPart 1 — The First 72 Hours
What today actually requires
Here is the entire mandatory list for the next 72 hours. Everything not on this list can wait, no matter how urgent it feels.
- Get an official pronouncement of death (this usually happens without you doing anything)
- Decide which funeral home or cremation provider will take the person into care, and arrange transport
- Tell the people who need to hear it from a person, not a post
- Secure the home, vehicle, pets, and anything valuable
- Look for any prepaid funeral plan or written funeral wishes before you sign anything
- Start one folder — paper or digital — where every document from this point forward goes
That’s it. Six items, and the first one is usually automatic. You can do this.
The Executor’s PlaybookAppendix A — Phone Scripts
Script 1 — Funeral home: asking prices by phone
Funeral providers must give price information over the phone under the FTC Funeral Rule. Read it flat off the page if you need to.
“Hello — I’m arranging services for a family member who died [TODAY / THIS WEEK]. Before we come in, I’d like some prices over the phone. What is your charge for [DIRECT CREMATION / IMMEDIATE BURIAL / A TRADITIONAL FUNERAL SERVICE], and what does that figure include?”
If they resist: “I understand it’s easier in person, but I’d like the basic prices by phone first, please.” You are entitled to them.
Log the call before you hang up
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